Refund policy

30-Day Satisfaction Guarantee

If AVELEN is not right for you, request a refund within 30 days of your order's delivery through our Contact page. Include your order number, the email used at checkout, and a brief explanation of your concern.

Opened bottles and returns

Opened and unopened bottles are eligible for consideration within the 30-day window. No physical return is required. Please do not send products back.

Refund amount and processing

Approved refunds cover the price paid for the eligible product after discounts. Original shipping charges are not refundable for dissatisfaction claims. Refunds go to the original payment method. We aim to issue approved refunds within 10 business days; your bank may take additional time to post the credit.

Damaged, incorrect, or missing items

Contact us promptly with your order number and details. Photos of the product and packaging may help us resolve the issue. We will review the problem and arrange an appropriate replacement or refund. The shipping-fee exclusion above does not apply where we refund an order because of an error on our part or a damaged item.

Subscriptions

The 30-day request window is measured from delivery of the shipment concerned. A refund request does not automatically cancel a subscription. Use Manage Subscription to stop future renewals before the next charge.

This policy covers purchases made directly from AVELEN. It does not limit any rights available under applicable consumer law.